Refund policy

Refund and Replacement Policy

Every Linnet & Lace candle is made to order just for you. Because of that, we're not able to accept returns or exchanges for change of mind, a different scent preference, or an order placed by mistake. Please choose carefully, and reach out with any questions before you order.

Damaged or defective items

If your candle arrives damaged (for example, a cracked jar) or defective, or you receive the wrong item, we'll make it right with a free replacement or a full refund for that item, your choice.

How to let us know:

Email linnetlace@gmail.com within 30 days of delivery.
Include your order number.
Attach a clear photo of the damaged or defective item (and the packaging, if it was damaged too).

We'll reply within 1 to 2 business days. You won't need to send the item back.

Order changes and cancellations

Because we start making your order soon after you place it, please email us as quickly as possible if you need to change or cancel. We'll do our best, but once an order has gone into production we can't change or cancel it.